About Justusability
Research grounded in real product delivery.
Understanding a problem is useful when it helps a team decide what to do next. That is the connection Justusability brings to customer journeys and AI experiences.
Experience with complexity—and the people using it.
Adnan’s work spans user research, UX/UI and product design, service design, accessibility and design systems. He has worked on complex government services and enterprise platforms, helping teams turn competing requirements and platform constraints into usable experiences.
His experience includes leading UX design assurance across multiple delivery teams and translating research into practical decisions for designers, engineers and product owners.
Bringing that practice to AI experiences.
With an AI feature, the interaction includes what people ask, how the system responds, what it remembers, and what happens when either side needs to correct course. Justusability examines that complete journey.
Adnan leads the evaluation: framing the task, reviewing the experience, conducting moderated research and explaining the evidence. The work combines system behaviour with what real users understand, expect and do.
Building on Sightspool.
Justusability evolves the work behind Sightspool: making it easier to connect with people using a product and learn from their experience. Evaluation services are available now, with a self-service platform planned next.
Start with one critical journey
See what the evaluation includes.
Five moderated usability sessions, a behavioural baseline and a practical improvement plan. A$2,500 including GST for the first three clients, with a full fee money-back promise.
Explore the evaluation