Justusability blog
Notes on usability, journeys and AI experiences.
What we learn from watching real people use products and services, written for teams deciding what to fix next.
Customer journeys
Messaging is all you need: what NAB's outage notice missed
The messaging on NAB's status page during their 23 Sept outage left people wondering what was still working. A clear message could've solved that.
Start with one critical journey
See what the evaluation includes.
Five moderated usability sessions, a behavioural baseline and a practical improvement plan. A$2,500 including GST for the first three clients, with a full fee money-back promise.
Explore the evaluation